Virgin Media fined £23.8m for putting vulnerable customers at risk
Firm failed to protect thousands of people switching from an analogue to a digital landline, Ofcom rulesBusiness live –latest updatesVirgin Media has been fined £23.8m for putting thousands of vulnerable...
By Lauren Almeida · The Guardian World
Firm failed to protect thousands of people switching from an analogue to a digital landline, Ofcom rules Business live –latest updates Virgin Media has been fined £23.8m for putting thousands of vulnerable people “at risk of harm” when switching them from an analogue to a digital landline. The media watchdog, Ofcom, found the company failed to protect people who rely on telecare alarms to call for help , after Virgin Media self-reported a number of “serious incidents” in November and December 2023. Continue reading...