The Japanese Airport That Doesn’t Lose Bags

Kansai International Airport, which is located near Osaka, Japan, hasn’t lost a single piece of luggage since it opened in 1994. River Akira Davis, our Tokyo correspondent, visited the airport...

By River Akira Davis, Nailah Morgan, Jon Hazell, Stephanie Swart, Daishi Kusunoki and Hisako Ueno · The New York Times – World

Kansai International Airport, which is located near Osaka, Japan, hasn’t lost a single piece of luggage since it opened in 1994. River Akira Davis, our Tokyo correspondent, visited the airport to understand how Japanese culture has influenced its success.